Put a number and a reason on the customers who left.
Seiton Labs app: preview with sample data, then connect your Seiton account to see your churn rate, the MRR behind it and the retention signals still open.
Reads your retention dimension and its open signals. Nothing written back.
Monthly churn
4.1%
+0.6 points against your own baseline
- Customers lost
- 6
- MRR lost
- $490
Churn is above your own four-week baseline, not above an industry average.
Open retention signals
Six cancellations, four inside two days
A cluster this tight is usually one cause, not six decisions.
Read the four cancellation reasons before touching pricing.
$380 of declines never retried
Involuntary churn counts in the same rate as customers who chose to leave.
Retry them today; recovery on a first retry is usually above 50%.
No token yet? Start a 14-day Seiton trial — no credit card — and create one under Settings → API. The token itself costs nothing to create, but the API answers for as long as your trial or subscription does.
Use a read-only token: every Labs app only reads. The token stays in this browser and is sent to the Seiton API and nowhere else — never to this page’s own server, never into a URL, never into a log.
About Churnscope
Churn is easy to measure and hard to act on, because the rate alone never says which customers or why. Churnscope shows the rate next to the signals the engine raised for the same period, which is as close to a reason as a metric gets.
Everything here is read-only. Seiton never contacts a customer of yours and never writes to your billing provider.
Questions
- Where do I get a token?
- In the Seiton dashboard, under Settings → API. Creating a read-scoped token costs nothing, and the API answers for as long as your Seiton trial or subscription is active — after that it returns 402 rather than data.
- What counts as churn?
- A paying customer who cancelled in the period, taken from your billing provider — not a trial that expired.
- Why is my churn rate blank?
- Because no billing sensor is connected yet. Seiton reports an unmonitored dimension as unmonitored rather than as zero.
Churnscope reads one endpoint. Seiton watches all of them every morning.
Churnscope runs on the Seiton API, so it shows what the engine already knows about your SaaS. Seiton itself connects Stripe, analytics, Search Console and Sentry read-only and tells you every morning what changed, how much is at risk, and what deserves attention.
Get my first briefing14-day free trial. No credit card. API access runs for as long as your trial or subscription does.